The primary purpose of the Customer Service Representative is to provide quality customer service to our clients and creditors. Communications should be professional and pleasant and give a positive impression of our agency. The representative will have a businesslike understanding of CCCS and its service to the community. The representative will report to Customer Service Retention Supervisor or the Manager, depending on the employee's assigned work schedule.
Qualifications:
High school diploma or equivalent work experience in related areas.
Excellent communication skills.
Maturity and skills necessary to work with others in confidence.
Type 35 words per minute and have 10 key skills.
Computer knowledge and data entry skills.
Ability to maintain client confidentiality under any and all circumstances.
Maintain valid driver's license, meet insurance eligibility requirements of CCCS' automobile insurance carrier and maintain state required minimum liability insurance levels on any personal vehicle used for company business.
Responsibilities:
Answer all incoming client and creditor calls promptly and courteously.
Assist clients and creditors with account adjustments regarding deposits, disbursements and balance information and makes notes of all pertinent information on client's account.
Schedule appointments for new and existing clients.
Cordially prepare clients for counseling and ensure client is prepared for the counseling session, maintaining client confidentiality.
Enter accepted and rejected proposals from returned proposals or spreadsheets.
Process incoming mail daily.
Work and respond to CSR Workgroup, Dallas-Urgents and TC-Urgents on a daily basis.
Assist counselors with Customer Service System (CSS) and Counselor Reviews; making outbound client and creditor calls as needed based on the CSS system.
Maintain files of client records on a current basis. Assists with preparing purge files.
Type correspondence outside the letter menu for manager and counselors.
Print hard copies, statements and check vouchers daily as requested and mails to clients.
Relieve *switchboard operator and **front desk representative as needed.
Check CSR and Housing voicemail daily.
Process incoming mail from creditors when necessary.
Assist with working balance verification and drop notice spreadsheets.
Stay current on and adhere to company policies, procedures, and guidelines.
Perform all other duties as assigned.
*SWITCHBOARD RESPONSIBILITIES:
Directs incoming calls.
**FRONT DESK FILL-IN RESPONSIBILITIES:
Greet and assist clients with account adjustments regarding deposits, disbursements and balance information and makes notes of all pertinent information on client's account.
Accepts client’s payments in the form of Money Order of Cashiers Check.
Answers all incoming client and creditor calls promptly and courteously.
Retrieves client messages left on the branch recorder.
All applicants need to have a positive credit report
and basic computer knowledge. Other specifications are
listed individually for each position. Frequently check
the listing below for current employment opportunities.
CCCS of Greater Dallas is an Equal Opportunity Employer.
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